How long does it take to restock products that have sold out?
I generally try to keep my candles available all month long and restocks will occur roughly a week or so once a scent has sold out. Please keep in mind however that I am only one person at the end of the day. All Mythril Foundry candles are poured by hand in small batches, and restocks also depend on a number of factors including how quickly I can get supplies (such as wax and fragrance oils) delivered from my suppliers, as well as the popularity of the scent. Please keep an eye on my social media pages for all candle (and dice) restock announcements.
Do you offer custom candles / candle commissions?
In a word, no. If you are seeking custom candles based in Australia then please check out the lovely Planeshift Candles who offers custom character candles as part of their existing product line, or if you are in the US then Sugar Bee RPG also offers a similar service.
What are your candles made from?
Mythril Foundry predominantly uses a natural coco-soy wax for candle tins, and a mix of 100% soy and other eco-friendly soy wax blends for other candle products combined with premium quality fragrance and essential oils.
Do your candles include phthalates?
No they do not! I source all of my fragrance oils from reputable candle making suppliers so that I can ensure they are of good quality and do not include phthalates.
Are your candles pet safe?
All Mythril Foundry candles are made with natural soy wax and/or soy wax blends as well as a combination of premium fragrance and/or essential oils. This means our candles are safe to burn around pets however please ensure you keep lit candles away from areas where they may be knocked over by pets or small children.
Do you colour your candles?
Apart from the Potion of Healing and Potion of Restoration scents, I do not use any colour additives and/or dyes in my candle products. Any variation in the base wax colour from candle to candle comes purely from the types of fragrance oils used and their base ingredients.
How long do your candles last?
Candles should ideally be used within a year of purchase for best results and scent 'throw' (how well the scent fills a room). You may be able to prolong the life of the fragrance by always keeping the lid on your candle when it is not being used and by storing your candle in a cool, dry place away from direct sunlight.
Will your candle scents fill a room?
Absolutely! Mythril Foundry has done rigorous testing of all scents on offer and recommends purchasing a candle tin for larger living spaces. Please keep in mind that things such as high ceilings may require a candle to be burned a bit longer to fill the room with fragrance, and drafts such as open windows or ceiling fans may impact your ability to notice the scent throw.
Tealights and Maxi Tealights are designed as samples only to give you an idea of whether you like the fragrance or not before purchasing a larger candle. Maxi tealights may fill a smaller room (such as an office or bedroom) but standard tealights are much smaller and you may struggle to fill a larger room with a candle this size.
How do I look after my candle?
Please make sure you thoroughly read through the Candle Care & Safety page for all information relating to properly looking after your soy candle.
Do I really have to trim my wicks?
Yes, you really do! A wick length of approximately 5mm (or 1/4 inch) is ideal and, in the case of a wooden wick such as those used by Mythril Foundry, will help limit the amount of flickering and soot the candle produces. Your candle will arrive with the wick trimmed to the appropriate length but make sure you trim it each time you re-light it.
My candle arrived and looks a little weird, why is this?
Whilst I do my best to pack all orders securely, passing through the postal system can be brutal and if your candle is left in a hot or cold truck or warehouse for any period of time, it may affect the appearance of your candle on arrival. This can include a bumpy or uneven surface, the wax appearing sweaty or damp (see below) or slight discolouration of the wax in places. All of these are purely cosmetic and will not affect the quality of your candle when burning.
Why is the surface of my candle damp?
As mentioned above, soy wax can be very sensitive to temperature. If your candle has been left in direct sunlight or in a hot mail truck or warehouse, you may find the surface of your candle looks a little damp. This is caused by a bit of the fragrance oil 'sweating' out of the wax. Thoroughly wipe the surface of your candle with paper towel until it appears dry and light as usual. Do not light candles with oil still pooled on the surface of the wax.
Do you ship candles overseas?
In a word, yes. I do currently ship my candles overseas however if you wish to place a large order you will need to make separate smaller orders as I only have shipping rates set to 1kg (2lbs) for all destinations outside of Australia.
What happens in my candle arrives damaged?
For Australian or New Zealand Orders: Please get in contact as soon as you receive your item if you believe it has been damaged in transit beyond the details mentioned above. As with dice, replacements and/or refunds may be offered on a case-by-case basis and may require you to lodge a claim with Australia Post or your local postage carrier first before any compensation decision is made. Unfortunately Australia Post have recently removed the ability for the sender to make compensation claims for damage and it must now be instigated by the receiver. Shipping costs are non-refundable regardless of circumstance, including costs for returning damaged items to me where requested.
For International Orders: Unfortunately I cannot offer refunds or replacements for overseas orders (outside of New Zealand). As stated multiple times in my product disclaimer and FAQs, international shipping times are vastly extended at the moment due to the ongoing pandemic and I cannot guarantee your candle will not be left sitting in a hot/cold truck and/or warehouse for a long period of time before it is delivered by your local carrier. A condition of me opening candle sales to overseas customers at this time is that all international orders are to be considered "purchase at your own risk" and therefore compensation will not be offered for any damage incurred in transit
My candle arrived and I don't like the smell, can I return it?
Unfortunately at this stage Mythril Foundry cannot accept returns for "change of mind" purchases and does not accept responsibility if you are dissatisfied with the fragrance of your candle. As scent preferences are entirely subjective (and therefore not considered to be damage) you should consider not liking the scent a risk of buying candles online. When domestic and international mail services return to normal, I may be able to accept returns for change of mind purchases but at the moment it is too risky to have products returned to me without any damage occurring that would prevent it being resold.
My candle won't stay lit, what do I do?
There a several reasons your candle may not stay lit. The first is that you may have trimmed your wick too short and it is 'drowning' as it melts the wax around it. The second is that I use natural wooden wicks in my candle tins and there sometimes may be imperfections in the wood that struggle to keep a flame lit such as moisture or air pockets. Both can be solved with a simple kitchen skewer: simply slide it down alongside the wick as flush as you can manage and trim it to size. The skewer should burn with the wick and help it stay lit. You can remove the skewer once you have a little more breathing room on the wick (and don't trim too close to the surface next time—5mm or 1/4 inch should be sufficient) or have moved past the problem spot in the wick.
My candle is leaving a lot of wax around the sides, why is that?
This effect is called tunneling and is caused when a candle has not been left to burn long enough for the wax to melt all the way to the edge of the container. In larger candles, this can often take at least two (2) hours to achieve however candles should not be left to burn any longer than four (4) hours at a time. If your candle has started to tunnel, you can generally repair this by burning the candle for the full duration on its next use, or otherwise use the edge of a spoon to gently push the softened wax down into the melted pool if it won't quite reach the edge.
When should I stop using my candle?
You should never burn your candle all the way to the bottom of the container as this can cause heat damage to any surface it may be resting on. Generally when there is about 1cm or 1/2 an inch of wax left in the bottom is when you should cease burning your candle for safety reasons.
How do I clean out the candle tin to reuse or repurpose it?
If you wish to reuse your tin after your candle is finished, simply use a spoon to scoop out the solid wax and discard it in the bin. You can remove any residue with paper towel or disinfectant wipes then wash the tin with warm, soapy water then allow it to dry before repurposing it. Under no circumstances should you tip melted wax down the sink or allow large chunks to be washed down the drain as this can lead to costly blockages in your plumbing.
Can I return my finished and cleaned candle tin to you to reuse?
Unfortunately due to my public liability insurance, I am unable to reuse candle tins to make further candles due to natural degradation that occurs in any vessel from the heat each time a candle is burned.